Privacy & Policy
Welcome to na.mu online store. As a customer, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip code [where applicable]), e-mail address, telephone number, etc.
CATEGORIES OF INFORMATION WE COLLECT
We collect personal information when communicating or interacting with you through www.namu.com.hk
- Registering for a shopping account, Wish List or Product Review account (where applicable) on our website
-When you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, or request an e-receipt (where applicable)
- Fulfilling orders you place and delivering packages
- Requesting a catalog or other content and communications from us or when offering recommendations to you
- Subscribing to www.namu.com.hk, e-mail updates or other communications from us or managing your preferences with us applying for an account with us.
- Your Financial Account numbers when transacting with us
- Interacting with our websites or mobile sites, mobile applications and services
- Working with our salespeople who assist you with your fashion needs and purchases Through communications with you
- Contacting us with a comment, question or complaint
We may also collect personal information about you from other third parties, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
HOW WE USE YOUR INFORMATION
We use the personal information that we collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as payment processing, analytics, fraud prevention, reporting, making back-ups and legal compliance.
HOW WE SHARE YOUR INFORMATION
To best serve you, we may share your personal information with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from na.mu. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
One of our most valuable tools we have for building and maintaining our relationship with you is Personal Information. It allows us to better serve you in a number of ways and notifying you about sales, special appearances and store events or promotions of interest to you.
To best serve you, we record and access information in Personal Information, including your name, address, telephone numbers, e-mail address, interests, privacy preferences and purchase history. All na.mu Salesperson are expected to use Personal Information in an ethical and appropriate manner. This includes only entering accurate customer information, voluntarily given by you to the Salesperson, for the specific purpose of entering it into Personal Information or any other na.mu approved data device.
Personal Information allows our Salespeople to follow through on our commitment to serving you in a professional manner, and we are dedicated to ensuring that the information you provide is protected and secure. Personal Information is the property of na.mu and may be used for na.mu related purposes only.
THIRD-PARTY ADVERTISING PARTNERS
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet. These service providers may collect non-identifiable information about your visits to our website, and your interaction with our products and services. Such non-identifiable information is anonymous and does not include your name, address, e-mail address or other personal information. The anonymous information is collected through the use of a pixel tag (also known as cookies and action tags), which is industry-standard technology used by most major websites. In addition to the anonymous information about your visits to our website, our service providers may also use the anonymous information about your visits to other websites to target advertisements for products and services available from na.mu.
FACEBOOK CUSTOM AUDIENCE ADS FROM na.mu
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets na.mu convert your e-mail address to a unique number that Facebook uses to match to unique numbers Facebook generates from e-mail addresses of its users.
SOCIAL MEDIA INTERACTIONS
LINKS TO OTHER WEBSITES SERVICES
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by e-mail at email@example.com (subject to certain exceptions and as prescribed by law). We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
na.mu will never knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental consent. If you are under 18 years old please do not provide your information on our website. If we become aware that an individual is under the age of 18 and has submitted any information to na.mu for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
To ensure a safe and reliable online shopping service, transactions on this website will use secure encryption technology. All personal information including your credit card number, name, address, etc. will be encrypted before being sent over to the Internet to prevent your information from being read by unauthorized third parties when it is sent online.
FRAUD ALERTS: PROTECTING YOUR PERSONAL INFORMATION
You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of na.mu promo code. na.mu does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to firstname.lastname@example.org so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously.
DATA PROCESSING AND STORAGE
na.mu and its third party service providers may process or store your personal information outside of Hong Kong and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities.
INTERNATIONAL CUSTOMER PRIVACY
Protecting the privacy and security of na.mu customer information is a top priority for na.mu. In some cases, na.mu partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care. If you choose to provide na.mu with personal information, you consent to the transfer and storage of that information on our servers located in Hong Kong.