Exchange Policy
Exchange Policy
- You must apply for an exchange within 7 days after receiving the order.
- Or bring the invoice to any store for exchange directly. The exchange value is based on the online price listed at the time of purchase.
- Invoice must be presented and all price tags, labels and packaging related to the goods must be kept in their original condition.
- Items that have been worn, washed, ironed, damaged or altered, and discounted items cannot be exchanged.
- Customers are responsible for the return of freight cost and arrange the return express delivery in case of an exchange of items.
- All orders are not refundable once transaction is complete.
- In case of any dispute, na.mu reserves the right of final decision. And without notice.
Exchange Policy ( * Only suitable for overseas customers )
- Please send a return request to our customer service within 7 days after receiving your order. ( E-mail : admin@namu.com.hk )
- After we receive your return request, you will receive a return e-mail and instructions.
- Freight cost and taxes are non-refundable.
- Your return/refund will only be processed within 14 working days when the returned product(s) is received.
